Did Not Attend Policy

If a patient fails to attend a pre-booked appointment on more than two occasions in the previous 12 months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the practice.

If the patient fails to attend another appointment within the 12 months period, the matter will be discussed at a practice meeting and a decision will be made as to whether the patient will be removed from the practice list, in which case a formal letter will be issued.