Reception and enquiries

Reception and enquiries

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Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

If your condition is not listed here, please use this selector:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Ashford Hospital
London Road
Ashford
Middlesex
TW15 3FE
Tel: 01784 884000
08.00 – 20.00
Teddington Memorial Hospital
Hampton Road
Teddington
Middlesex
TW11 0JL
Tel: 020 8714 4000
08.00 – 20.00
Woking Walk In Centre
Healthside Road
Woking
Surrey
GU22 7HS
Tel: 01483 846 209
08.00 – 20.00

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call or get help online now –  NHS 111.

NHS 111

Check your symptoms, visit NHS 111 Online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as diabetes, asthma, cardiac follow-up, smoking cessation and family planning, blood samples, cervical smears and holiday immunisations.

Contact a Nurse

Book an appointment on the phone01932 220524
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone01932 220524

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey. Some fees may be payable as not all vaccinations are covered by the NHS.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Carers

CornerHouse

Our support groups are for people caring for someone affected by mental ill health. They provide a valuable opportunity to meet others in similar situations, share experiences, coping strategies and gain support.

Website: www.cornerhouse.cc

Cross Roads Care Surrey

Cross Roads Care Surrey in partnership with the NHS will provide a 3 hour weekly respite care for carers.

Telephone: 01372 869970

Website: www.crossroadscaresurrey.org.uk

Adult Carer Support

This service offers a flexible range of support by telephone, face-to-face meetings where needed, local carers meetings, support groups and workshops. This is complemented by a range of digitally based resources as well as paper-based information.

Telephone: 0303 040 1234

Website: www.actionforcarers.org.uk

Email: CarerSupport@actionforcarers.org.uk

Spelthorne Carers Support Group

If you care for someone with dementia and would like to take about your experiences with others in a similar situation to you, come along to our peer support group. Our group provides a friendly and support environment to talk to other carers about how dementia affects your life.

Telephone: 01932 855582

Website: www.surreyinformationpoint.org.uk

Red Cross Equipment

The British Red Cross Surrey operate a short term equipment loan scheme from their Woking Office.

Telephone: 03448 711 111

Website: www.redcross.org.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Child Health

Woking Safe Haven

Safe Havens provide out of hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress.

Website: www.sabp.nhs.uk

NHS Child Health

Download the free NHS app today!

Just search for ‘NHS child health’ on Google Play or Apple’s App Store

Mindsight Surrey CAHMS

We help and support children and young people in Surrey who are feeling very sad, worried, angry or upset. We help you to work out difficult thoughts and feelings and learn new skills so that you find it easier to deal with those feelings and have a happier life.

Website: www.sabp.nhs.uk

Safe Haven

If you’re experiencing a mental health crisis and you are looking for urgent mental health support outside normal working hours, Safe Haven is here for you.

Address: The Prop, 30 Goldsworth Road, Woking, Surrey GU21 6JT

Health Visitor

The health visitors will answer questions and give advice on health matters in general and on the problems of mothers and young children in particular.

Telephone: 01784 883728

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Jubilee Church Shepperton

At Jubilee Church we value being involved in our local community. We’re there for the very youngest, through our Bublees baby group and Jublees toddler group, and our youth club provides fun on Friday nights.

Website: www.jubileechurchshepperton.org

Social Prescribing

Social Prescribing is a way of linking people with social, emotional and practical needs to a range of local non-medical support services.

Telephone: 01784 448631

Website: www.spelthorne.gov.uk

Email: socialprescribing@spelthorne.gov.uk

Monkey Theatre

At Monkey Junior Theatre students start to learn the basic skills of acting and performing.

Telephone: 01932 248115

Website: www.monkeytheatre.co.uk

Greeno Centre

The Greeno Centre has a range of activities on offer including exercise classes, line dancing, massage, support groups, arts and crafts.

Telephone: 01932 246173

Email: greeno.centre@spelthorne.gov.uk

Website: www.spelthorne.gov.uk

Shepperton Live

Shepperton Live provides links to local businesses and community groups, all of which are based in the Shepperton or closely surrounding areas.

Website: www.sheppertonlive.co.uk

Purple Angel Ambassadors

Purple Angel Ambassadors are a small group of local volunteers who make a positive difference to the quality of life of people living with dementia and also their carers and families.

Telephone: 07895 787579

Email: info@spelthorne-dementia-support.org.uk

Website: www.spelthorne-dementia-support.org.uk

Care in Shepperton

Care in Shepperton is a group of local volunteers which offers ‘Good Neighbour’ help to those who may need assistance.

Shepperton Matters

Shepperton Matters is the monthly community magazine for both Shepperton and Laleham, launched in November 2011.

Website: www.villagematters.co.uk

Drugs and Alcohol

Addiction Treatment

Have a free addiction assessment at Priory Hospital Woking.

Telephone: 0808 256 1535

Website: www.priorygroup.com

I-Access

Our service helps people who live in Surrey who use drugs or alcohol problematically or dependently. We also provide substitution therapy for people experiencing opiate dependency.

Website: www.surreydrugandalcohol.com

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety & Stress

Art Therapy

Arts therapies are psychological interventions which combine psycho-therapeutic understanding with the arts. Art therapy can be used to help individuals explore aspects of themselves and is particularly useful for people who find one-to-one verbal therapeutic work difficult.

Telephone: 01932 587123

Website: www.sabp.nhs.uk

Woking Safe Haven

Safe Havens provide out of hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress.

Website: www.sabp.nhs.uk

Address: The Prop, 30 Goldsworth Road, Woking, Surrey GU21 6JT

CornerHouse

CornerHouse provides groups to support people experiencing depression, anxiety, and eating disorders. The groups take place both during the day and evening.

Website: www.cornerhouse.cc

Crisis Mental Health Helpline

In times of distress you can call the mental health crisis helpline.

Telephone: 0300 456 8342

Website: www.sabp.nhs.uk

Hayworth House

Hayworth house provide older adults mental health services.

Telephone: 01932 722171

Location: Hayworth House, Guildford Road, Chertsey, KT16 0QA

Mindsight Surrey CAHMS

We help and support children and young people in Surrey who are feeling very sad, worried, angry or upset. We help you to work out difficult thoughts and feelings and learn new skills so that you find it easier to deal with those feelings and have a happier life.

Website: www.sabp.nhs.uk

Perinatal Mental Health

The perinatal mental health service is a specialist service for women who are planning a pregnancy, are pregnant or have a baby up to 12 months old who have serious or complex mental health needs.

Telephone: 01932 587 079

Website: www.sabp.nhs.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

More services for young people
Domestic Abuse

RASASC

The Rape and Sexual Abuse Support Centre aims to support all male and female survivors of rape and sexual abuse in Surrey and the surrounding areas.

Telephone: 0800 028 8022

Website: www.rasasc.org

The Solace Centre

​​The Solace Centre offers free support and practical help to anyone in Surrey who has experienced sexual violence and/or sexual abuse.

Telephone: 01932 867 581

Website: www.surreysolace.org

Your Sanctuary

We offer sanctuary, support and empowerment to anyone affected by Domestic Abuse. All our services are confidential and our staff and volunteers will listen to you and provide information, emotional and practical support for as long as you need us.

Telephone: 01483 776822

Website: www.yoursanctuary.org.uk

Bright Sky App

Bright Sky is a free to download mobile app providing support and information for anyone who may be in an abusive relationship or those concerned about someone they know.

Download from: itunes.apple.com

Elderly Care

Intensive Support for Dementia

The Intensive Support Team for Older People delivers high quality, specialist assessments and interventions to people with dementia whose behaviour significantly challenges themselves and / or others.

Telephone: 01932 587032

Website: www.sabp.nhs.uk

Purple Angel Ambassadors

Purple Angel Ambassadors are a small group of local volunteers who make a positive difference to the quality of life of people living with dementia and also their carers and families.

Telephone: 07895 787579

Email: info@spelthorne-dementia-support.org.uk

Website: www.spelthorne-dementia-support.org.uk

Greeno Centre

The Greeno Centre has a range of activities on offer including exercise classes, line dancing, massage, support groups, arts and crafts.

Telephone: 01932 246173

Email: greeno.centre@spelthorne.gov.uk

Website: www.spelthorne.gov.uk

Care in Shepperton

Care in Shepperton is a group of local volunteers which offers ‘Good Neighbour’ help to those who may need assistance.

Telephone: 01932 254604

Website: www.care-in-shepperton.org.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Learning Disabilities

Bourne House

Bourne house provides the community with Learning Disability services and help.

Telephone: 01932 876 666

Location: Bourne House, 3 Brookfield Close, Ottershaw, KT16 0JL

White Lodge

White Lodge Centre supports disabled children, young people and adults, their families and carers in Surrey and throughout the surrounding areas.

Telephone: 01932 567131

Email: reception@whitelodgecentre.co.uk

Website: www.whitelodgecentre.co.uk

Maternity

Ashford and St Peter’s Maternity Services

If you are more than six weeks pregnant you can now book your maternity care directly with Ashford and St Peter’s maternity services by completing their self-referral form.

Telephone: 01932 722388

Email: asp-tr.maternityreferrals@nhs.net

Website: www.asph.nhs.uk

Perinatal Mental Health

The perinatal mental health service is a specialist service for women who are planning a pregnancy, are pregnant or have a baby up to 12 months old who have serious or complex mental health needs.

Telephone: 01932 587 079

Website: www.sabp.nhs.uk

West Middlesex University Hospital

Midwives aim to provide the best possible experience for mothers, babies and families, and are truly delighted that so many women not only choose to return to us for second and subsequent births, but also recommend us to family and friends.

Telephone: 020 8321 5839

Website: www.westmidmaternity.org.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Musculoskeletal

Shepperton Medical Practice

For those injuries or strains that you feel may need a physio referral, we can offer an assessment with a physio direct. Where they feel they can treat your condition with exercise they will do so.  If they feel you need to be referred for more intensive treatment they will do the referral at your assessment appointment.

Make an appointment

Podiatry

Ashford & St Peters

Podiatry services at Ashford and St. Peters Hospitals and in the community are provided by CSH Surrey. Phone lines are open 09:30 – 15:00 and you will need your NHS Number to make an appointment.

Telephone: 01932 570607

Website: www.ashfordstpeters.nhs.uk

Sexual Health

Shepperton Medical Practice Family Planning Clinic

The practice is able to fit/removal coils and implants for both our own patients and for those patient registered in a North West Surrey Practice where the service is not available.

Our patients should request a telephone call with either Dr Rogers or Dr Llewellyn-Davies. For patients of other North West Surrey Practices, please ask your GP for a referral.

Our nurse will undertake and initiate the contraceptive pill.

Woking Clinic

Woking Clinic offers free and confidential sexual health services. This includes STI (sexually transmitted infection), HIV testing and contraceptive services.

Website: www.sexualhealth.cnwl.nhs.uk

Address:
Woking Hospital
Heathside Road
Woking
GU22 7HS

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

Thrive Tribe

Thrive Tribe are an award-winning healthy lifestyle provider who deliver a wide range of programmes across England, including.

Website: www.oneyousurrey.org.uk

Telephone: 01737 652168

Stop Smoking Clinics

Boots Pharmacy – 9 High Street, Shepperton, Surrey, TW17 9AJ
Telephone: 01932 223719

Trio Pharmacy – 19-21 High Street, Shepperton, Middlesex, TW17 9AJ
Telephone: 01932 225900

Smokefree Surrey Alliance

The Smokefree Surrey Alliance is a strategic group who are responsible for the delivery and development of the strategy action plan.

Website: www.healthysurrey.org.uk

Email: public.health@surreycc.gov.uk

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Weight Management Service

This service is to help people by offering patients from Surrey and the surrounding counties individually targeted, specialist, non-surgical weight loss support.

Website: www.ashfordstpeters.nhs.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Find out when you prescription will be ready to pick up.

Local Pharmacies

Administration office

Administration office

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