Suggestions, Comments and Complaints

Suggestions

We welcome suggestions about how we can improve our medical service to you. If you find you have some spare time, why not join our patient group.

Compliments

Compliments are as important to the service as complaints and should be seen as a means of learning why things have gone well.

Give us feedback.

Complaints

Sometimes things go wrong and we do like to hear about them so that we can put them right and learn from our mistakes.

If you are having a problem with the service or something has gone wrong, please contact the Kristy Taylor, Assistant Practice Manager in the first instance by giving us feedback.

We will look in to your concerns and discuss them with you.

Please view our complaints procedure.

Formal complaints against the practice or one of it’s doctors

Patients wishing to make a formal complaint regarding either a GP practice or a GP must be referred to NHS England. Details are below:

Tel: 0300 311 2233

Email: england.contactus@nhs.net

Post: NHS England
PO Box 16738
Redditch
B97 9PT

Please note that Clinical Commissioning Groups are not able to deal with complaints in this regard.