We are changing our appointment system to enable us to manage demand more effectively and safely. GP Surgeries form part of primary care and over the last few years many additional services have been introduced in primary care outside of the GP surgery. Not everyone is aware of these services, how to access them or where they are. Our receptionists have been trained as patient navigators to enable them to assist patients to access these services. Getting you to the right help the first time. This may even save you a visit to the doctor and can fit around your busy schedules.
No one will be left without the care they need and it doesn’t mean you won’t be seen by a doctor.
Our patient navigators will take a short history, necessary for the doctor if he/she calls you down for an appointment. They will suggest the most appropriate service for your condition. This might be the pharmacy, our pharmacist, LIVI, the website, extended access or Physio First. If these are inappropriate for your condition/symptoms, they will put you in for a telephone call with your usual GP or the duty doctor. The duty doctor will call you back and if able to deal with over the phone, they will do so. If more complex and they need to see you they will give you an appointment the same day. If they feel they need longer than 10 minutes, they will book a longer appointment.
For those people with long term conditions reliant on a third party for transport, they will offer an advanced booking.
GP Video Consultations
There are many different ways to get a GP appointment these days. Along with a conventional GP appointment at your surgery you can now download an app and speak to a doctor on a video call at a time to suit you.
You will need a smartphone and some photo ID.
How to access this service:
1. Download the LIVI app
2. Register with LIVI (you will only be able to if you are registered with a North West Surrey Practice
3. Take a picture of your photo ID so that you are ready when you need to make an appointment
LIVI is now available Monday – Friday 07:00 – 22:00 and Saturday & Sunday 09:00 – 17:00
All nurse appointments are bookable in advance and for 10 minutes. There are certain conditions that require longer than 10 minutes, please therefore advise reception if booking for the following:
If you are unable to keep your appointment, even at the last minute, please let us know. This enables us to offer the appointment to another patient and makes the appointment system work more efficiently.
You can now do this using our text service when reminded of your appointment by texting back “CANCEL”.